Get Account reports summary

GET

/api/v2/accounts/{account_id}/reports/summary

Get Account reports summary for a specific type and date range

Response Example

200 - Example 1

{
    "avg_first_response_time": "string",
    "avg_resolution_time": "string",
    "conversations_count": 0,
    "incoming_messages_count": 0,
    "outgoing_messages_count": 0,
    "resolutions_count": 0,
    "previous": {
        "avg_first_response_time": "string",
        "avg_resolution_time": "string",
        "conversations_count": 0,
        "incoming_messages_count": 0,
        "outgoing_messages_count": 0,
        "resolutions_count": 0
    }
}

Request

Path Params

Responses

🟢200OK

application/json; charset=utf-8

Success

Body

🟠403Forbidden

🟠404Record Not Found

Modified at 2025-05-15 10:23:41

Get Account reports

Account Conversation Metrics